Do not send Social Security numbers, passwords, one-time codes, full account numbers, debit-card numbers, complete bank statements or other sensitive financial credentials. BankOfferScout cannot access or fix an individual bank account.
Editorial corrections and factual issues
The fastest way to help us investigate a factual issue is to include the exact BankOfferScout page URL, the sentence or fact you believe is wrong or stale, and a current official source if one is available. Useful sources include a bank product page, fee schedule, account agreement, promotional terms, regulator page or payment-network documentation.
For a full explanation of how reports are handled, see our Corrections Policy.
Public contact channel
Primary contact: [email protected] is the public address for editorial corrections, policy questions and general inquiries.
Advertising, affiliate and partnership inquiries
Commercial inquiries are welcome, but advertising or affiliate discussions are separate from editorial conclusions. A commercial relationship does not purchase a favorable verdict, a specific ranking, suppression of criticism or a claim that a promotion is current when the official source does not support it.
Banks and credit unions
Financial institutions may send updated official documentation or identify factual errors. Please link to the authoritative source and specify whether the change applies nationally, only in certain states, only through a particular application channel, or only to a specific account version.
Privacy and data requests
For questions about personal data, cookies, analytics or privacy rights, review the Privacy Policy. If you submit a privacy request, describe the request without including unnecessary sensitive financial information.
What we cannot do
- Access your bank or credit-union account.
- Reverse a wire, ACH, card or Zelle transaction.
- Approve a bank bonus or determine whether a bank will treat a payment as qualifying direct deposit.
- Provide personalized legal, tax or investment advice.
- Guarantee that a bank will approve an application or honor a promotion.
- Resolve disputes on behalf of a bank, regulator or payment network.
Response expectations
We may prioritize correction reports and policy issues over general product questions. We do not guarantee a response to every message. Submission of a question does not create an adviser-client, attorney-client, fiduciary or customer-service relationship.